Cookie Policy – EventHero (Pty) Ltd

1. Introduction

This Cookie Policy explains how EventHero (Pty) Ltd ("EventHero", "we", "our" or "us") uses cookies and similar technologies on our website and mobile platforms (collectively, the "Platform").

By using our Platform, you consent to our use of cookies in accordance with this policy.

2. What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They help us remember your preferences, enhance user experience, analyze site traffic, and deliver relevant content and advertisements.

There are different types of cookies:

  • Session cookies: deleted when you close your browser
  • Persistent cookies: remain on your device until they expire or are deleted
  • First-party cookies: set by EventHero
  • Third-party cookies: set by external service providers (e.g., analytics or advertising platforms)

3. What Cookies We Use and Why

| Cookie Type | Purpose | |---|---| | Strictly Necessary Cookies | Enable core functionality like security, page navigation, and access control. | | Functional Cookies | Remember your preferences and settings (e.g., language, login status). | | Performance & Analytics | Collect anonymous data on how users interact with our Platform (e.g., via Google Analytics) to improve functionality and content. | | Marketing & Advertising | Track browsing habits to deliver relevant ads or promotions via partners like Meta (Facebook), Google Ads, or similar platforms. |

4. Third-Party Cookies

Some cookies on our site may be placed by trusted third-party service providers, including:

  • Google Analytics
  • Facebook Pixel
  • Mailchimp
  • Hotjar
  • Payment Gateways

These third parties may process your information in accordance with their own privacy policies.

5. Your Choices and Managing Cookies

You can manage or disable cookies at any time via:

  • Your browser settings (see instructions for Chrome, Firefox, Safari, Edge)
  • Cookie banners or pop-ups when visiting our Platform
  • Choosing to opt-out of certain analytics or marketing cookies

Please note that disabling cookies may affect the functionality and user experience on our Platform.

6. Legal Basis for Using Cookies

We use cookies either:

  • Based on your consent, where required (e.g., for marketing and analytics cookies)
  • As part of our legitimate interest in providing and improving our services

Under POPIA, we only collect personal information via cookies where there is a valid purpose and, where necessary, user consent.

7. Changes to This Cookie Policy

We may update this Cookie Policy from time to time. We will post the updated version with a revised effective date. Continued use of the Platform constitutes your acceptance of the updated policy.

8. Contact Us

For any questions or concerns about our Cookie Policy or data protection practices, contact:

EventHero (Pty) Ltd
privacy@eventhero.co.za