Privacy Policy – EventHero (Pty) Ltd

1. Introduction

At EventHero (Pty) Ltd ("EventHero", "we", "our", or "us"), we are committed to protecting your privacy and ensuring that your personal information is collected, used, and disclosed in accordance with the Protection of Personal Information Act, 4 of 2013 ("POPIA").

This Privacy Policy outlines how we collect, use, store, share, and protect your personal information when you use our website, mobile applications, and services (collectively, the "Platform").

By using our Platform, you agree to the terms of this Privacy Policy.

2. What Personal Information We Collect

We collect the following categories of personal information:

  • Identity Information: Name, surname, ID number or passport number
  • Contact Details: Email address, phone number, physical address
  • Account Details: Username, encrypted password
  • Payment Information: Credit/debit card details, billing information (processed via secure third-party payment providers)
  • Usage Information: Event preferences, purchase history, clickstream data, log files, device information, IP address, browser type
  • Event Organizer Information (if applicable): Company name, registration number, VAT number, contact persons, banking details

3. How We Collect Your Information

We collect personal information in the following ways:

  • When you create an account
  • When you buy or sell tickets through our Platform
  • When you contact customer support
  • When you subscribe to newsletters or marketing communications
  • Through cookies and similar technologies (see Section 9)

4. Purpose of Processing

We process your personal information for the following purposes:

  • To enable ticket sales and purchases
  • To verify your identity and prevent fraud
  • To facilitate event check-ins and ticket scanning
  • To send you booking confirmations and updates
  • To provide customer support
  • To personalize your experience
  • To comply with legal and regulatory obligations
  • For marketing, only where consent has been obtained

5. Legal Basis for Processing

We process your personal information based on:

  • Your consent
  • Processing necessary for the performance of a contract
  • Legal obligations imposed on us
  • Our legitimate interests, such as improving our services or preventing fraud

6. Sharing of Information

We may share your personal information with:

  • Event organizers of events you register for (for operational purposes only)
  • Payment processors to handle transactions securely
  • IT service providers, email communication platforms, and customer support tools
  • Regulatory authorities, when required by law
  • Law enforcement, where required for the investigation of unlawful activities

We will never sell your personal information.

7. Cross-Border Transfers

Where we transfer personal information outside South Africa (e.g., to cloud service providers), we ensure that the receiving party is subject to a law, binding corporate rules, or binding agreement which provides an adequate level of protection as required under POPIA.

8. Your Rights Under POPIA

You have the right to:

  • Access the personal information we hold about you
  • Correct or update your personal information
  • Object to or request the restriction of processing
  • Withdraw your consent at any time
  • Lodge a complaint with the Information Regulator

To exercise any of these rights, please contact us at: privacy@eventhero.co.za

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Improve user experience
  • Analyze site traffic
  • Personalize content and ads

You can manage cookie preferences via your browser settings. For more information, see our Cookie Policy.

10. Data Retention

We retain your personal information only as long as necessary:

  • To fulfill the purposes stated above
  • As required by law (e.g., tax records, financial audits)
  • To protect our legal rights

11. Security Measures

We implement appropriate technical and organizational safeguards, including:

  • SSL encryption
  • Role-based access controls
  • Secure server infrastructure
  • Regular monitoring and audits

12. Children's Privacy

Our Platform is not intended for children under 18. We do not knowingly collect personal information from minors without parental or guardian consent.

13. Changes to This Policy

We may update this policy from time to time. Changes will be posted on our website with a revised effective date. Your continued use of the Platform constitutes acceptance of these changes.

14. Contact Us

If you have questions or concerns about this Privacy Policy, contact us at:

EventHero (Pty) Ltd
privacy@eventhero.co.za